At Isidore Travels, we want you to be satisfied with your purchase. If you receive a product that does not meet your expectations, our Refund and Return Policy ensures a smooth process.
Eligibility for Returns
Items can be returned within 7 days of delivery.
Products must be unused, in their original packaging, and in the same condition as delivered.
Certain items such as personal-use products (e.g., water filters) cannot be returned once opened, for hygiene and safety reasons.
Process for Returns
Contact us at [email protected] with your order details and reason for return.
Our team will guide you through the return process.
Once the returned item is received and inspected, we will confirm approval.
Refunds
Refunds will be issued in the same form as your original payment method, which is Cash on Delivery (COD).
If approved, refunds will be processed within 7–10 business days.
Exchanges
If you wish to exchange an item, you may do so within the return window, subject to product availability.